Customer Care
Fast help for top-ups, balance checks, registration, contracts and roaming.
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Ayuda
Frequent tasks
How to top up your card
To top up, dial *122*code# or call 222 and follow the instructions.
Register your number on the network
Call 444 from another GETESA number or visit one of our agencies.
Balance transfer problems
Call 444 or visit an agency to review the line and transaction.
Incoming and outgoing call restrictions
Call 444 or visit an agency to review the service status.
FAQ
Frequently asked questions
How do I check my balance?
Call 222 from your GETESA number or dial #222#.
What is the customer care number?
From a GETESA number, call 444.
How do I subscribe to data bundles?
From your GETESA number, dial *100#.
What is roaming?
Roaming lets your mobile line keep working when you travel abroad for calls, SMS, MMS and data. Check terms at an agency.
What documents do I need for a mobile contract?
A copy of ID, passport or residency card; 2 passport photos; and 2,000CFA.